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Tiffany Michele

tiffany.michele@shipday.com

Period: Mar 1, 2026 Mar 31, 2026

8.1/ 10

Win Rate

100.0%

2W / 0L

Total Calls

2

2 with outcomes

Avg MRR (Won)

$129

Total MRR Won

$258

Average Score Breakdown

Overall

8.1

Discovery

6.5

Closing

9.1

Objection Handling

8.2
Talk/Listen Ratio:0% / 100%

Score Trends Over Time

Improvement Areas

No improvement data available.

Top Phrases

No phrase data available.

Coaching Intelligence

AI-powered coaching insights based on call analysis

Skill Radar

Rep scores vs team average

Coaching Recommendations

Strong Discovery skills (6.2 vs team 5.4). Consider mentoring peers in this area.

Strong Objection Handling skills (7.3 vs team 6.1). Consider mentoring peers in this area.

Strong Closing skills (7.9 vs team 5.9). Consider mentoring peers in this area.

Phrase Gaps

Phrases top performers use more than this rep

There's no way you're not going to see $160 worth of value

closing
You: 0xTop: 2x

2x gap

Recent Coaching Moments

Ask more quantifying questions about current commission costs and order volume

Connect timing to business impact - how much commission savings per month of delay

Test commitment earlier with assumptive language throughout demo

Ask more quantifying questions about current commission costs and delivery volume to build stronger business case

Dig deeper into the impact of limited delivery radius on lost revenue opportunities

Create more business urgency around competitive advantages and seasonal opportunities

Ask more qualifying questions about current delivery volume, pain points, and decision-making process early in call

Include more trial closes throughout demo to gauge interest levels

Dig deeper into current DoorDash commission costs and quantify pain

Create more business urgency around lost revenue from commission fees

Use more trial closes throughout demo to test commitment

Ask more qualifying questions about current delivery volume goals, budget constraints, and decision-making timeline

Quantify the cost impact of 30% commission fees with specific dollar examples based on their expected volume

Use more check-in questions throughout demo to gauge interest and build momentum