Elvis Pretrick - Justin Brandon
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
32m
Duration
AI Coaching Summary
Tiffany from Shipday presented their delivery management platform to Elvis from Hibachi Jr Nashville, demonstrating features like commission-free direct ordering, live tracking, SMS marketing, and extended delivery radius. Elvis showed strong interest in the platform's features, especially SMS marketing capabilities, and scheduled a follow-up meeting for March 16th after completing his Toast payroll integration.
Coaching Moments
Ask more quantifying questions about current commission costs and order volume
Connect timing to business impact - how much commission savings per month of delay
Test commitment earlier with assumptive language throughout demo
Pain Points Identified
Paying high commissions to DoorDash while having to raise menu prices to compensate
“you know, but I have no choice but to give them a higher price just to, so I can help”
Customers calling restaurant for refunds when they can't reach DoorDash directly
“when the customer, they're calling your restaurant because they can't reach DoorDash, of course, they're calling the restaurant and they're asking you, I want a refund”
Negative reviews affecting restaurant rating due to driver issues outside their control
“people giving a bad review because of something that the driver did that has nothing to do with the restaurant”
Sentiment Trajectory
Transcript
Toast orders through your POS platform.
So rather than your customers going on to DoorDash or Uber Eats, our goal is to transition, especially your regulars that are ordering from you guys pretty consistently, over to you guys to order direct.
Obviously, this cuts out those commissions for them, cuts down the delivery costs, or commissions for you, I should say, cuts down the delivery costs for them.
We offer them like live order tracking directly through your Toast is something that you guys don't, you know, that Toast doesn't offer right now.
And just overall, just like a better, more cohesive, I think more personalized engagement for them with when they're ordering delivery and really just to capture like those loyal repeat customers for you guys.
And that is by delivery?
By delivery.
Yeah.
Delivery.
Delivery.