Travis of Pollard 107 South
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
17m
Duration
AI Coaching Summary
Product demo call with Travis from Pollard 107 South restaurant showing Shipday's delivery management features. Travis showed strong interest and committed to presenting to decision maker Chrissy.
Coaching Moments
Ask more qualifying questions about current delivery volume, pain points, and decision-making process early in call
Include more trial closes throughout demo to gauge interest levels
Pain Points Identified
Limited to 5-mile delivery radius with DoorDash/Uber
“one thing with them, they only give you guys a five-mile delivery radius, and that's just standard”
Cannot respond to customer reviews on third-party platforms
“with DoorDash, again, like, if you have this review, and it's, like, just sitting front and center on your DoorDash page, there's nothing really you can do about it”
Sentiment Trajectory
Transcript
Thank you.
Thank you.
A great thing about this is, like, with DoorDash, again, like, if you have this review, and it's, like, just sitting front and center on your DoorDash page, there's nothing really you can do about it.
So customer data that they want for DoorDash, with Shipday integrated, you own your customer data, you kind of have your power back, like, these are your direct customers.
So a great feature that we have here is that you can actually respond to your customer, and this will create a text thread with them.
So this is, like, live messaging with them, like, hey, so sorry, how can we fix this, right?
Or sorry to hear about the driver.
Or if you guys just want, we do have AI built in, so you can just automate a message here for yourself as well, and it will still start a text thread, which is great.
Like, thank you for the feedback, to hear that you enjoyed the fantastic food.
However, we apologize for the driver's rudeness, so on and so forth.