Linda of Steak N' Cheese Please
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
29m
Duration
AI Coaching Summary
Successful sales call with Linda of Steak N' Cheese Please. Rep demonstrated Shipday's commission-free delivery platform, showcasing extended delivery radius (5-10 miles), live order tracking, and customer data ownership. Prospect showed strong interest and committed to a month-to-month trial with onboarding scheduled for Thursday.
Coaching Moments
Dig deeper into current pain points and quantify commission costs being paid to third-party platforms
Identify decision makers early - learned about Tejas (card holder) only during payment collection
Create more business urgency around lost revenue from limited delivery radius
Pain Points Identified
High commission fees from third-party delivery platforms
“Of course, the issue there is with, you know, the commissions and especially for your regulars that are ordering with you guys”
Limited delivery radius restricting customer base
“right now, DoorDash and Uber, they only go five miles. That's just what they do”
Low direct delivery volume compared to third-party platforms
“I believe like the Toast ordering through like DoorDash or like online order within its own to delivery, it's a low percentage, maybe like 10% versus like DoorDash, which is like 50, 60%”
Objections Handled
What's the cost structure for the restaurant
Who handles delivery issues and customer service
Sentiment Trajectory
Transcript
I'm good.
How are you?
I'm very well.
Thank you.
Thank you so much for taking some time to hop on with us today.
How's your day going so far?
It's Monday.
Good.
How are you?
Good.