Joel Leffew - Justin Brandon
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
32m
Duration
AI Coaching Summary
Demo call with Joel from Crafty Bastard Brewery who wants to add delivery for their pizza kitchen. Tiffany presented Shipday's commission-free delivery solution that integrates with their existing Toast POS, extending delivery radius from 5 to 10 miles and providing customer data ownership.
Coaching Moments
Ask more qualifying questions about current delivery volume goals, budget constraints, and decision-making timeline
Quantify the cost impact of 30% commission fees with specific dollar examples based on their expected volume
Use more check-in questions throughout demo to gauge interest and build momentum
Pain Points Identified
Limited delivery options - only considering third-party apps like DoorDash/Uber Eats
“we're just trying to kind of take advantage of the delivery apps, know, DoorDash, Uber Eats, whatever, just to have a little bit of extra revenue streaming in”
Commission fees from third-party platforms
“You're not set up with, like, you're 30% commission fees, like, through Toast or DoorDash, commission-free”
Limited delivery radius with standard platforms
“They just don't go further than, further than the five miles”
Objections Handled
Menu restrictions for delivery items
Delivery fee structure clarification
Sentiment Trajectory
Transcript
Or stop me.
I think we're all just like you guys are just looking to get some delivery set up, right?
And in the most efficient and effective way possible.
Yeah.
Uh-huh.
That's basically it.
You know, just trying to, so we've got, we're mainly a brewery, but we've got a little pizza kitchen.
So we're just trying to kind of take advantage of the delivery apps, know, DoorDash, Uber Eats, whatever, just to have a little bit of extra revenue streaming in.
Yeah.
100%.