Rhys of Chaps Ice Cream
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
27m
Duration
AI Coaching Summary
Demo call with Rhys from Chaps Ice Cream/Nick's Famous sandwich shop. Tiffany demonstrated Shipday's delivery management platform, showing how it integrates with Toast POS to capture commission-free delivery orders, extend delivery radius to 10 miles, and provide branded tracking. Prospect showed interest but needs to consult with owners and GM before deciding.
Coaching Moments
Should have calculated exact commission savings on their $3K-6K weekly delivery volume to create stronger urgency
Needed to identify decision-making process and timeline with owners/GM earlier in the call
Could have used more trial closes throughout demo to gauge commitment level
Pain Points Identified
Losing 20-30% in commissions to DoorDash and Uber Eats on $3,000-6,000 weekly delivery volume
“you can only imagine, that gets a bit pricey, even marking up your menu, which most of my operators do, unfortunately, I have found that it's typically, I mean, you can't mark up each item 30%, you know, it's just not, it's just really not feasible”
Limited delivery radius capped at 5 miles by third-party platforms
“DoorDash and Uber, like, cap your delivery at, like, five miles”
Lack of customer data ownership and inability to respond to reviews
“you don't own the customer data. You can't really reach out to them”
Sentiment Trajectory
Transcript
Ana here.
Hey, Ana.
Rhys just popped in with us.
you?
Hello.
How's your week been?
It's been all right.
How about you?
Pretty good.
This short month felt kind of long.