Stephen Walantyn Roxie’s Breakfast & Lunch - Justin Brandon
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
43m
Duration
AI Coaching Summary
Discovery call with Stephen from Roxie's Breakfast & Lunch who just switched to Toast. Rep demonstrated Shipday's delivery integration, extended radius capabilities, and commission-free direct ordering features. Prospect showed strong interest but needs to resolve Toast restaurant management suite setup first.
Coaching Moments
Dig deeper into current DoorDash commission costs and quantify pain
Create more business urgency around lost revenue from commission fees
Use more trial closes throughout demo to test commitment
Pain Points Identified
Paying 20-30% commission to third-party delivery platforms
“cutting out that 30, 20 to 30% that you guys are paying the third party”
Customer confusion about refunds from DoorDash orders
“They're like, well, I want to come up there and get my money back... I was like, well, you didn't give me the $15. You gave it to DoorDash”
Limited delivery radius with current platforms
“They only do five miles, like a five mile delivery, but we actually do 10”
Need for automated solutions due to time constraints
“I need stuff that is very like... Automated... I don't have a full marketing team that's sitting here”
Objections Handled
Just switched to Toast, need to get setup stabilized first
Need automated solutions due to time constraints
Sentiment Trajectory
Transcript
Um, well, this will be pretty, you know, pretty straightforward.
I'll just dive right in with you.
Of course, if you have any questions, please just fire them off at me at any point.
Um, but essentially, you know, just going to walk you through just what we do over here, um, with our partnership with, with Toastner integration.
It's a direct integration.
So no, like, you know, or anything like that.
It's literally, we're just an integration right into your Toast.
Um, Toast system.
Um, and essentially what we do, we just set you up with, with commission-free delivery.
Um, direct orders directly through your Toast, cutting out that 30, 20 to 30% that you guys are paying the third party.