Aaron Forni

Insert more micro-commitments during feature presentation to test buying temperature

Prepare clearer answers about SMS compliance and existing customer data migration options

Connect delivery fee losses to immediate business impact with dollar calculations

This was an onboarding call, but could have gathered more business context about current delivery volume and challenges

Could have quantified potential savings more specifically based on their delivery volume

Implement a pre-call confirmation process to reduce no-shows

Consider shorter wait times for no-shows to maximize productivity

Implement stricter confirmation process and penalty for multiple reschedules

Develop clearer value props and feature explanations for restaurants using own delivery staff

Dig deeper into current order volume and revenue impact of commission fees to build more urgency

Should have included daughter who handles Toast operations in onboarding discussion