Toni of Cork This Tap That and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
23m
Duration
AI Coaching Summary
Aaron from Shipday demoed their delivery management platform to Antonia from Cork This Tap That, showing how it could expand their Toast delivery radius and provide better tracking. Antonia was interested but concerned about additional costs on top of existing Toast expenses and wants to consult with the owner who returns March 13th.
Coaching Moments
Qualify budget constraints earlier before investing in full demo
Schedule directly with owner rather than going through manager
Better ROI calculation showing commission savings vs monthly fee
Consider their current financial stress from recent Toast add-ons
Pain Points Identified
Paying 30% commission to DoorDash and Uber Eats
“Oh, it should be 30.”
DoorDash drivers not showing up, food sitting and getting cold
“No, we just have door dashers that just don't show up. And the food's just sitting here.”
Toast charges for every add-on service
“Everything that you connect to Toast costs money. Everything costs money with Toast.”
Phone lines get tied up with to-go orders
“they don't tie up the phone lines”
Objections Handled
Already spending too much on Toast add-ons this month
Don't want to break what's currently working
Would still need to keep DoorDash/Uber Eats running
Sentiment Trajectory
Transcript
Yeah, too bad.
Good morning.
How's it going over there for you this morning?
It's been good.
It's been good.
Nice.
Nice.
Well, let's jump right into it.
I took a little look here from Jair, and it's kind of getting me caught up.
What are you guys doing for delivery right now?