Stella Onboarding
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
58m
Duration
AI Coaching Summary
This was an onboarding call for Stella's restaurant Mount Fuji to integrate Shipday delivery management system with Toast POS. The call focused on technical setup including API integration, delivery radius configuration, and system walkthrough.
Coaching Moments
Spend more time uncovering specific business challenges and pain points before jumping into technical setup
The SMS marketing pitch felt rushed and disconnected from customer needs - build more context first
Streamline the Zoom/screen sharing process to avoid lengthy technical delays
Pain Points Identified
Limited delivery radius currently at 5 miles
“I just want to see like, um, originally it was five miles. So what's the order about five miles?”
Current delivery fee of $7.50 may be too high for customers
“So instead of $7.50, the customer is going to pay a lower delivery fee to get more of your food more often”
Objections Handled
Questioning why delivery area isn't a perfect 10-mile circle
Sentiment Trajectory
Transcript
A breakout room here in just a second, there we go, so Stella, just go ahead and click join.
All right, hey Stella, can you hear me?
Yeah.
Hi, how are you?
Good, how are you?
Good, good, I like the music in the back.
In the restaurant.
I like it, that's good.
Well, thanks for jumping on.
We're going to get you set up here and integrated.