Pat of Clone's Country Store and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
34m
Duration
AI Coaching Summary
Aaron from Shipday successfully closed Pat from Clone's Country Store on a $99/month delivery management solution that eliminates Uber Eats' 30% commission fees. The call resulted in a scheduled onboarding session and card on file.
Coaching Moments
Dig deeper into current order volume and revenue impact of commission fees to build more urgency
Should have included daughter who handles Toast operations in onboarding discussion
Pain Points Identified
Paying 30% commission to Uber Eats, having to raise prices 20% and eat 10% margin
“Uber, it's 30% charging to us. And then, so we raised our prices 20%. So we ate 10, the customer's 20.”
Limited delivery radius restricting reach to rural customers
“we're out in the rural area that's, you know, not serviced by too many”
Uber drivers sometimes don't show up for deliveries
“Well, it turned out a driver never showed up. That's what happened.”
Objections Handled
Clarification about how ordering works vs current Uber setup
Concern about existing Uber Eats contract
Sentiment Trajectory
Transcript
Know if you can hear me, Pat.
Hey, there he is.
How are we doing?
I think I need some volume.
Okay, turn it up a little bit.
Let me know if you can hear me now.
No, here.
All right, can you hear me?
All right, just let me know when you can hear me.
No rush.