Deric Bumper

Ask more quantifying questions about current delivery volume and costs

Build more urgency around competitive advantages before asking for commitment

Identify decision makers earlier and invite them to the call

Ensure SDRs clearly communicate Shipday partners WITH Toast, not that they ARE Toast

Develop better verification process for partnership claims to avoid credibility issues

Ask more quantifying questions about current revenue, order volume, and pain point costs

Calculate specific ROI based on their current catering business and potential delivery expansion

Better identify decision makers and buying process early in the call

Better qualify prospect status before calls to avoid confusion about existing vs new customer

Address incomplete order issue immediately rather than deferring to account manager

Provide specific ROI calculations for AI marketing based on their current volume

Develop a systematic approach for no-shows including backup contact methods and rescheduling protocols

Consider confirming meetings 24 hours in advance to reduce no-show rates

Set clear time limits for waiting and have backup activities planned