Jada of Big Back Shack
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
33m
Duration
AI Coaching Summary
Sales call with Big Back Shack food truck in Inman, SC. Rep successfully closed a new customer for Shipday delivery service, scheduling onboarding for next day at $159/month plus additional credits.
Coaching Moments
Ask more quantifying questions about current revenue, order volume, and pain point costs
Calculate specific ROI based on their current catering business and potential delivery expansion
Better identify decision makers and buying process early in the call
Pain Points Identified
Unable to set up DoorDash delivery and confused about how to implement delivery services
“We're trying to set up DoorDash and stuff like that, which we haven't been able to really do that. We're not sure how.”
Limited delivery radius due to permit restrictions in Inman area only
“We are only able to go in the Inman area because we haven't talked to anybody else yet to get permits for them.”
No online ordering system currently available for customers
“We don't have it to where folks can go online and order pickup from you right now”
Sentiment Trajectory
Transcript
The reschedule.
Let me see.
Okay.
But tell me about Big Mac Shack.
By the way, that's my kind of carrying on, man.
I like that.
So it's going good as of right now.
I mean, we are a little slow.
We have had some complications recently with, like, the commissary and just issues in that area of things.
But other than that, it's doing great.