Eric of EC Smoked BBQ
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
17m
Duration
AI Coaching Summary
Deric conducted a 17-minute sales call with Eric from EC Smoked BBQ, a Murfreesboro restaurant looking for delivery solutions. The call was disrupted by technical issues and Eric driving, but Deric presented Shipday's commission-free delivery platform as an alternative to DoorDash/Grubhub.
Coaching Moments
Reschedule calls when prospect is driving or having connection issues
Ask more probing questions about current delivery pain points and quantify impact
Shorter, more focused demos when technical issues persist
Pain Points Identified
No delivery option currently offered
“Nah, I need the delivery thing for sure, man.”
Limited staff availability for delivery
“I ain't got, all I got is like, I got three employees, but my son works and my wife works.”
Customers frequently asking for delivery
“I don't have a lot of people hit me up and be like, do you deliver?”
Sentiment Trajectory
Transcript
Hey, morning, Eric.
How are you?
Good morning.
Good morning.
morning.
All right.
All right.
For sure.
For sure, man.
Hey, well.