Mike of Wing Factory
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
31m
Duration
AI Coaching Summary
Sales rep Deric pitched Shipday's delivery management platform to Mike from Wing Factory. The call focused on expanding delivery radius, reducing costs, and adding customer tracking features to compete with third-party platforms.
Coaching Moments
Ask more quantifying questions about current delivery volume and costs
Build more urgency around competitive advantages before asking for commitment
Identify decision makers earlier and invite them to the call
Pain Points Identified
Lost in-house drivers to third-party platforms
“third parties came along, stole all the drivers”
High delivery costs from current platforms
“it's a little costly”
Limited delivery radius restricting revenue
“you're locked into, you know, a five-mile radius”
Objections Handled
Need to discuss with GM before deciding
Sentiment Trajectory
Transcript
Sorry about that.
We're ready.
No, you're perfectly fine, man.
I appreciate you taking the time today.
How are you, by the way?
Good, thank you.
Fair enough, fair enough.
So I know you spoke with Alvin a little bit about us, but I'm curious to know a little bit.
One, I'm a big fan of you guys, actually.
So, um, which location, um, are you guys at, by the way?