David Umana

Ensure prospects are properly qualified and ready before the call begins. Have a clear agenda and backup plan if prospects don't show up initially

Avoid spending excessive time waiting on calls. Set clear expectations about wait times and have protocols for no-shows

This call had no sales content. Future calls should include proper discovery, pain identification, and value demonstration

Ask more open-ended questions about current challenges, order volume, and business goals before jumping into demo

Avoid phrases like 'I don't know if you're interested' - assume interest and ask for commitment

Ask about budget constraints and implementation timeline during discovery

Implement a structured no-show follow-up process with immediate email/text

Send confirmation reminders 24 hours and 2 hours before scheduled calls

Set a maximum wait time (5-10 minutes) for no-shows to optimize productivity

Probe deeper into current revenue, order volumes, and specific operational challenges

Better qualify technical setup requirements earlier in call

Clarify decision-making process between Francisco and Elizabeth upfront

Implement better confirmation processes to avoid no-shows

Establish clear no-show protocols to avoid wasting time

Develop systematic approach for rescheduling missed appointments