Mark of FireNoodz | David Umana
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
17m
Duration
AI Coaching Summary
David from Shipday delivered a product demo to Mark from Fire Noodz, showing how Shipday integrates with Toast to provide better delivery tracking, customer experience, and cost savings. Mark expressed interest and scheduled a follow-up meeting with partners.
Coaching Moments
Ask more open-ended questions about current challenges, order volume, and business goals before jumping into demo
Avoid phrases like 'I don't know if you're interested' - assume interest and ask for commitment
Ask about budget constraints and implementation timeline during discovery
Pain Points Identified
Limited delivery orders from Toast online ordering
“our new restaurant, we haven't had too much, just our DoorDash and Uri's have just started picking up”
Poor customer experience with Toast delivery
“the main reason that a lot of people don't order through Toast, uh, is pretty much like the customer experience is not, it's not, it's not there”
Paying high commission fees to third-party platforms
“who's paying that 30%? No, we are, yeah”
Lack of customer tracking and communication
“you don't have like a way to communicate with the driver. You're just kind of like looking at the sky and say, I hope everything goes right”
Objections Handled
Need to discuss with business partners
Sentiment Trajectory
Transcript
With our, our other restaurant, but our new restaurant, we haven't had too much, just our DoorDash and Uri's have just started picking up the 911.
Okay.
And, and I can tell you, I mean, I'm not going to say that's the reason, but usually, uh, what happened, the, the main reason that a lot of people don't order through Toast, uh, is pretty much like the customer experience is not, it's not, it's not there.
So actually, that's one of the reasons I offer this call is because we integrate with Toast in the backend just to offer your customers and you, uh, you're more control and the customers have better customer experience, right?
So, um, actually, I'm, going to just kind of demo this and then, uh, pretty quick.
So you have a pretty good, uh, idea of kind of how everything works.
So I want to share my screen here.
And then I usually, what we do is like kind of like with your, uh, profile and everything, we just kind of like get everything,
Pretty much set up to your branding, right?
So, okay.