Recuerdos Market x Shipday
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
38m
Duration
AI Coaching Summary
David Umana from Shipday successfully closed Francisco Gonzalez from Recuerdos Market on a $99/month delivery management service with 2 months free trial and $200 in credits. The call focused on expanding delivery radius, improving Google reviews, and streamlining operations through Toast integration.
Coaching Moments
Probe deeper into current revenue, order volumes, and specific operational challenges
Better qualify technical setup requirements earlier in call
Clarify decision-making process between Francisco and Elizabeth upfront
Pain Points Identified
Printer location causing operational inefficiencies
“La impresora la dejaron al lado de la caja. O no nos sirve de nada esa impresora, porque está al lado de la caja”
Limited delivery radius restricting customer base
“En este momento tenían cinco millas”
Manual order taking process creating inefficiency
“los que salen se toman en cuenta, porque se toma la orden a mano”
Objections Handled
Printer location concerns affecting operations
Preference for ACH over credit card payment
Sentiment Trajectory
Transcript
¿Qué tal?
¿Cómo estás?
Bien, bien.
Súper, súper, súper, súper.
Qué bueno.
Excelente.
Entonces, ahí ya había hablado con Elizabeth.
La idea prácticamente es para ustedes, pues, ahorrarle...
Viní, me estoy escuchando.
Tiene como un eco ahí.