Mario of Sabor Llanero Abilene and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
7m
Duration
AI Coaching Summary
This was not an actual sales call but rather a brief 8-minute waiting period where the Shipday reps (David and Johnny) waited for prospect Mario from Sabor Llanero restaurant to join, while discussing technical issues and researching the restaurant's delivery situation.
Coaching Moments
Have a protocol for when prospects don't show - perhaps send a quick follow-up message or call their phone number
Set a clear waiting limit (e.g., 5 minutes) before rescheduling to respect everyone's time
Pain Points Identified
Restaurant has delivery unavailable on Uber Eats despite being listed
“in their website, they say delivery unavailable”
Sentiment Trajectory
Transcript
It's super weird what's happening right now.
Ah, I need to...
Okay.
Whatever you need, man.
Use me.
My computer is acting out.
El otro que tienes ahora es a las cuatro, ¿no?
Yeah.
Okay.
So maybe after this one, we can...