Eric Neubert
eric.neubert@shipday.com
Period: Feb 1, 2026 – Feb 28, 2026
Win Rate
100.0%
1W / 0L
Total Calls
1
1 with outcomes
Avg MRR (Won)
$159
Total MRR Won
$159
Average Score Breakdown
Overall
7.0Discovery
6.5Closing
8.0Objection Handling
7.5Score Trends Over Time
Improvement Areas
No improvement data available.
Top Phrases
No phrase data available.
Coaching Intelligence
AI-powered coaching insights based on call analysis
Skill Radar
Rep scores vs team average
Coaching Recommendations
Strong Closing skills (7.3 vs team 5.9). Consider mentoring peers in this area.
Strong Objection Handling skills (7.5 vs team 6.1). Consider mentoring peers in this area.
Strong Discovery skills (6.9 vs team 5.4). Consider mentoring peers in this area.
Phrase Gaps
Phrases top performers use more than this rep
“There's no way you're not going to see $160 worth of value”
2x gap
Recent Coaching Moments
Could have tested commitment earlier in the call
Should have asked about cost of current delivery challenges
Good identification of Bill as decision maker, but could have explored buying process more
Better quantify ROI - ask specific questions about driver hourly rates and time savings to build business case
Dig deeper into competitor weaknesses and create stronger contrast on control/flexibility
Tie solution to upcoming busy season (Mother's Day, Valentine's Day mentioned) to create timeline urgency
Could have explored catering volume and current driver costs more deeply
Missed opportunity to create urgency around scaling production challenges
Should have asked about current delivery costs to quantify potential savings
Dig deeper into quantifying pain points - actual commission costs, number of delivery orders lost due to distance limits
Identify who else is involved in technology decisions and get them on the follow-up call
Calculate specific ROI based on their 45-50 orders per day through third parties