Arturo
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
11m
Duration
AI Coaching Summary
Sales call with restaurant owner who currently doesn't have online ordering but is interested in catering delivery solutions. Rep discovered prospect isn't ready now but scheduled follow-up for when they implement Toast online ordering.
Coaching Moments
Could have explored catering volume and current driver costs more deeply
Missed opportunity to create urgency around scaling production challenges
Should have asked about current delivery costs to quantify potential savings
Pain Points Identified
At max kitchen capacity, can't sustain both in-person and online orders
“we're kind of like at max capacity right now at our kitchen because we don't cook on site here”
Manual order management through email and phone only
“Yeah, just email, email through the phone”
Hesitant about high commission rates from third-party platforms
“we're kind of hesitant with it because, you know, the rates are pretty high”
Objections Handled
No online ordering system currently in place
Sentiment Trajectory
Transcript
That's good.
Yeah, more traffic coming by.
Yeah, yeah, exactly.
That's good.
Well, real quick, before we get into things, I want to make sure this is even worth a conversation.
noticed when I go to your website, it looks like the online ordering is going to be through spot on.
Uh, no, that was our, that was our, uh, our former, uh, POS system, but, uh, no, we have, we don't have online ordering, uh, we only have it through, I believe it's through you guys and Google, like, um, that's how people order it, but, uh, we, we disabled it for a minute because we weren't meeting, um, we didn't have enough food for the people that came into the actual place and then for people that were ordering online.
Okay.
Okay.
So, so, um, gotcha.