Grace - Bea's Bakery/Eric
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
25m
Duration
AI Coaching Summary
Eric demonstrated Shipday's delivery management platform to Grace from Bea's Bakery, positioning it as a backend solution for their Toast online ordering rather than a competitor to third-party platforms. Grace showed strong interest and scheduled a follow-up meeting for Wednesday.
Coaching Moments
Dig deeper into quantifying pain points - actual commission costs, number of delivery orders lost due to distance limits
Identify who else is involved in technology decisions and get them on the follow-up call
Calculate specific ROI based on their 45-50 orders per day through third parties
Pain Points Identified
High commission fees on third-party delivery platforms like DoorDash and Uber Eats
“I mean, in the beginning, I understand that it's very difficult to like explain to customer as to why the pricing on DoorDash and Uber Eats are much higher.”
Loss of customer data to third-party platforms
“It's something that could do that, if we could keep the information of these customers, then definitely I would be interested.”
Objections Handled
How is this different from existing delivery partners like DoorDash and Uber Eats?
Sentiment Trajectory
Transcript
I'm good.
Thanks for asking.
You're at Beas Bakery, right?
Correct.
Cool.
Looks like an awesome spot.
You guys have good reviews.
Yeah, we've been in business since 1968.
Wow.
Did you start it back then?