Claudia
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
35m
Duration
AI Coaching Summary
Anthony from Shipday demoed their delivery management platform to Claudia, showing how they can help resurrect her restaurant's Toast online ordering system while reducing commission fees from third-party platforms. The call ended with a follow-up scheduled for the next day after Claudia consults with the owner.
Coaching Moments
Use more check-ins during feature presentation to gauge interest and engagement
Could have emphasized time-sensitive nature of $500 credit offer more strongly
Should have tried to get owner on initial call or at least gathered more info about decision process
Pain Points Identified
Lost Toast online ordering system that was previously generating 5-7 orders daily
“We already had that online, that there were order online, and they went to Toast directly. But what she was telling me is that to integrate the tablets into the system, because that, the other one, we already had it. I don't why we don't have it anymore.”
Paying 20-30% commission on 600 monthly third-party delivery orders
“you don't have to pay the 20% 30% to, like, the Uber and DoorDash on those deliveries, which is big for the business”
Hassle of managing catering deliveries with own staff
“Sometimes we need to make sure we have somebody that at work that has a car that's going to be able to deliver the food and all that. So sometimes it is a pain.”
Objections Handled
Owner previously turned off Toast due to extra charges
Sentiment Trajectory
Transcript
Hello?
Hello?
Hello, claudia.
Hi, how are you, Anthony?
How are you doing?
Can you hear good.
Yes, I can hear you.
Sweet.
Awesome.
So I know that Grace booked this demo with you, so I just kind of wanted to know exactly what you guys talked about and kind of what you know about Shipday and Toast.