Dylan
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
27m
Duration
AI Coaching Summary
Demo call with Dylan about Shipday's delivery management platform. Rep showed comprehensive solution including 0% commission delivery, AI marketing, review management, and cost savings analysis. Dylan showed interest but needs owner approval.
Coaching Moments
Ask more qualifying questions about decision-making process and timeline upfront
Address business model concerns proactively during value prop
Create more business urgency around commission losses
Pain Points Identified
Paying 18% commission to third-party delivery platforms
“We negotiated down on some of them to, I think, 18 and then 18% or so.”
Current website ordering gets minimal usage
“I don't think we – no one orders from this, to be honest. Like nobody.”
No SMS marketing currently in use
“Are you guys currently using any SMS marketing? no.”
Objections Handled
What do you guys get out of this?
Wouldn't use AI phone service
Sentiment Trajectory
Transcript
I'm on my, uh, one second, uh, can you hear me?
Yeah.
Okay, cool.
Oh, it's Dylan, I'm on my, like, fake account, but yeah.
Oh, okay, Dylan, okay, cool.
Awesome.
You can hear me and everything's good?
Yep.
Okay, sweet, yeah.
So we'll just get started here, I guess.