Del's Restaurant
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
19m
Duration
AI Coaching Summary
Existing customer call where Tanner fixed an auto-assignment issue and presented AI receptionist upgrade. Customer expressed interest in AI receptionist demo with wife present for next week.
Coaching Moments
Ask more quantifying questions about call volume and missed opportunities
Tie AI receptionist benefits back to their specific pain of manual dispatching
Create business-tied urgency around missed revenue opportunities
Pain Points Identified
Manual order dispatching becoming more frequent
“It's becoming more and more of a thing that we have to go in and physically dispatch”
Cannot dispatch cash orders through third-party delivery
“it wouldn't let us dispatch anything out in cash”
Objections Handled
Pickup order management working fine through Toast
Sentiment Trajectory
Transcript
Like, it's been a weird winter already, and then it decided to snow.
Maybe y'all are getting what our, I always say my, our weather's like my, my ex, it's bipolar and doesn't know what it wants to do ever, but, um, uh, we've had the craziest winter, it was, it's usually at least freezing around Christmas time, it was 75 degrees on Christmas day here.
My son was deciding himself that there was no snow on Christmas.
Oh, yeah, that's sad.
Yeah.
Oh, my gosh.
All right.
Thanks, Jb.
That's, yeah, it's, he's probably out there riding a scooter, bike, or how old is he?
He's four.