Sabetini Koraqi Of Grandmas NY Pizza- Suwanee - Justin Brandon
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
40m
Duration
AI Coaching Summary
Ana from Shipday presented their delivery management platform to Sam from Grandma's NY Pizza, demonstrating features like branded tracking, customer data capture, and AI capabilities. Sam showed interest but wants to discuss with his partners before deciding.
Coaching Moments
Ask more quantifying questions about delivery volume and current costs
Connect business impact to timeline for decision making
Better understand decision-making process with brothers/partners
Pain Points Identified
High delivery fees charged by Owner.com ($8) causing customer complaints
“A lot of customers complain in the fees and stuff. They charge $8 for delivery.”
Driver issues with third-party platforms (missing orders, wrong addresses, late deliveries)
“most of the time, missing orders, this, that, late. During, you said it's a wrong home, and it's sometimes I don't want to even deal with them”
Slim profit margins since COVID
“Like, ever since COVID, I feel like it's just really hard. The margins are really slim.”
Multiple tablets and complexity with current setup
“They provide the tablet and stuff, but it's the problem is me. I don't know to use the tablet.”
Objections Handled
Concern about additional monthly costs on top of existing Toast expenses
Skeptical about being similar to problematic DoorDash Drive
Sentiment Trajectory
Transcript
Hi, Sam.
How are you?
Good.
Good.
How are you?
Great.
Thanks for making some time.
Sorry, just in traffic by the time I got to the office and stuff.
Amazing.
Well, tell me just a little bit more about Grandma's.