Tucker Cox (Internal Delivery)
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
10m
Duration
AI Coaching Summary
Taylor successfully closed Tucker from Up-Down arcade bar on Shipday's $156/month delivery management plan. The call focused on helping Tucker leverage their existing Toast POS to capture delivery orders directly, bypassing third-party fees from Grubhub.
Coaching Moments
Ask more quantifying questions about current delivery volume and revenue impact
Dig deeper into the financial impact of Grubhub fees with specific dollar amounts
Better differentiate from Grubhub beyond just commission savings
Pain Points Identified
Paying commission fees to Grubhub for delivery orders
“if Grubhub is going to take that percentage, you don't want to run any deals on there because they're already getting their promotion by taking their percentage”
Slow season revenue challenges
“during the slow season, especially, it's really helpful”
Limited delivery options for college students
“We signed up with Grubhub specifically because they started offering the UAB, which is a college right next door”
Objections Handled
Kitchen staff tipping structure concerns
Sentiment Trajectory
Transcript
Once you're online ordering, they can get delivery through you as well.
So this is something I want you to promote.
You guys mainly do just pizza, right?
Yep.
That's all.
Okay.
So it can be anything you want to run.
If I'm you, Tucker, I would run deals all the time.
Cause again, you get to keep a hundred percent of your money.
You don't have to do like a buy one, get one free, but you can do like buy one, get one half, or you can do like buy one, get tea sticks.