Follow up - Yosef
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
25m
Duration
AI Coaching Summary
Follow-up demo call with Yosef Cohen who operates two restaurants (Lula Bird and Lula Bagel) currently using Relay for delivery, which is going out of business. Justin demonstrated Shipday's delivery management platform, showing automated dispatch capabilities, driver apps, and customer tracking features.
Coaching Moments
Be better prepared with previous call notes - confusion about who handled prior call
Lead with total cost upfront rather than base price + fees separately
Could have dug deeper into current delivery volumes and pain points
Pain Points Identified
Current delivery provider Relay going out of business
“So I heard Relay is going out of business”
Relay's pricing too good to be true/unsustainable
“And that's, but for me, it's too good to be true. For you, it's not good. For me, it's perfect”
Objections Handled
Pricing confusion - $6.49 vs $9.50 with regulatory fees
Sentiment Trajectory
Transcript
I think it was Dylan.
I think it was you.
It was me?
I don't have any notes on it, though.
don't have, usually I can, like, look it up, but yeah, let me see if I can pull it up.
Maybe.
I don't know.
I feel like it was you.
I recognize the voice, and I saw you, but maybe I'm wrong.
You and Dylan look alike?