Melissa & Peter of Gus's Carryout New Hudson and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
26m
Duration
AI Coaching Summary
Dylan and Justin from Shipday presented their delivery management platform to Melissa and Pete from Gus's Carryout, demonstrating commission-free direct delivery, customer tracking, review management, and AI-powered features. Melissa expressed strong interest but needs to discuss with her son Nicholas (the manager) and review numbers with Toast before proceeding.
Coaching Moments
Dig deeper into current commission costs and quantify pain with specific dollar amounts
Earlier identification that manager Nicholas needed to be involved could have prevented delay
Could have created more business urgency around commission losses and competitive pressure
Pain Points Identified
High commission costs from DoorDash (75% of sales)
“about 70, I'd say 75% of our sales is through DoorDash”
Previous delivery service setup issues with Toast
“we were paying for that service, but the switch was never flipped on”
Limited delivery radius reducing potential revenue
“Your current delivery radius is set up at this little five mile radius here”
Objections Handled
Need to discuss with manager Nicholas who wasn't present
Need to review numbers and setup with Toast first
Sentiment Trajectory
Transcript
So we have been being charged through Toast.
I think I spoke with you about that yesterday.
But anyhow, about 70, I'd say 75% of our sales is through DoorDash.
And a reason being is that we were paying for that service, but the switch was never flipped on.
So I have seen a little bit of increase in sales with Uber.
So I'm sure that there's a market that we can increase sales, probably with Uber, since we now have it up and running.
Yeah.
And so what we're going to talk about today is going to be direct delivery.
So this is going to be deliveries that go straight through your online ordering, through your Toast online ordering.
The benefit here is those are going to be commission-free delivery orders.