Tara x Oriana x Dylan Sync - Brooklyn Pizzeria in Houston, TX.
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
42m
Duration
AI Coaching Summary
Dylan from Shipday presented delivery management solutions to Toast partners Tara and Oriana for Brooklyn Pizzeria, a 10-location Houston chain. The demo covered round-robin driver dispatching, hybrid delivery management, and comprehensive reporting features.
Coaching Moments
Probe deeper into current pain points and quantify business impact before jumping into demo
Lead with mid-tier pricing to avoid sticker shock, then negotiate up or down based on needs
Pain Points Identified
Current system lacks auto-rotating delivery drivers queue
“The first feature that they want is the auto rotating of delivery drivers. So making sure that it puts them in a queue.”
Need flexible labor reporting for different pay structures between in-house and delivery work
“Very detailed labor reporting, and they want to have different pay structures so that, and I'm sure you know this, I'm not very familiar with how this works, but in-house they have a certain pay structure that they have, and then delivery, once they do a delivery order, they get paid a different amount”
Cannot reroute orders to third-party when in-house drivers unavailable
“let's say someone calls in sick, they're down in-house drivers, or let's say the in-house driver that they have, their car broke down, their they now need to get it rerouted to DoorDash, or Grub, or Uber Eats, Drive”
Objections Handled
Pricing concerns about $349/month being too high combined with Toast's $500 package
Concern about 20 cents per delivery overage fee from previous interaction
Sentiment Trajectory
Transcript
Send over to them because it has all the key takeaways too.
So I'll go again.
The first feature that they want is the auto rotating of delivery drivers.
So making sure that it puts them in a queue.
So when they just completed an order, they go to the bottom of the list and so on and so forth.
So funny you say that.
We just had another Toast client that requested that exact thing.
And we didn't have it doing that exactly.
So we built it in five days and now it's in there.
It's called round robin.