Edgar - 5 Tacos and Beers
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
47m
Duration
AI Coaching Summary
Demo call with Edgar from 5 Tacos and Beers restaurant chain. Anthony presented Shipday's AI-powered delivery management system, showing commission savings, review management, SMS marketing, and AI receptionist features. Edgar expressed interest but needs time to discuss with team members.
Coaching Moments
Dig deeper into current marketing efforts and customer retention challenges
Could have been more specific about SMS marketing ROI with concrete examples
Missed opportunity to create urgency around competitive advantage
Pain Points Identified
Paying 30% commission to DoorDash/Uber on $40k monthly delivery volume
“I believe it's either $15,000 or I actually double that. Yeah, usually it's between $20,000 and $30,000. I think it is $30,000.”
Low Google rating (under 4 stars) affecting business reputation
“So first thing that I'd see we'd able to help you with is immediate just getting this over four stars.”
Staff time spent on repetitive phone calls
“there's nothing more annoying than as a staff person, somebody calling in, how late are you open tonight? Well, you could have just Googled it”
Objections Handled
Currently implementing other Toast features and doesn't want to overload staff
Needs to discuss with father/business partners before deciding
Sentiment Trajectory
Transcript
Hey, Edgar, how are you doing?
How's it going?
doing?
Good.
Give me one second.
I'm just pulling up your accounts.
Guess while I'm doing that, can you run me down what Christy told you we do over here at Shipday?
Just so I know what you know.
Yeah, yeah, yeah.
So I received a phone call from her yesterday, I believe.