Juan of AZ Pizza Co and Anthony
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
13m
Duration
AI Coaching Summary
Anthony pitched Shipday's delivery management solution to Diego, a manager at AZ Pizza Co, explaining how they can use DoorDash/Uber drivers for Toast direct orders to avoid 30% third-party commissions. Diego understood the value but needs owner approval before moving forward.
Coaching Moments
Dig deeper into current delivery volumes across all locations and quantify exact commission costs
Get owner JR's contact info and decision-making timeline upfront
Tie timeline to business impact rather than just sending email and waiting
Pain Points Identified
High third-party delivery commissions around 30%
“I only know that it's a lot, like 30% or so”
Low direct online ordering volume through Toast
“No, not through Toast. Usually it's DoorDash or Uber”
New location with limited delivery volume
“this location is fairly new. So we don't do that many deliveries. Probably in a month, I would say we do like 100”
Objections Handled
Who absorbs the cost savings?
Need owner approval for decision
Sentiment Trajectory
Transcript
A little bit.
I just know that this is like a different option for deliveries through Toast.
Exactly.
Yes.
So what we do is we can use DoorDash, Uber, Uber Eats drivers for your direct online ordering.
Really the thought process behind it is that you guys don't have to pay the third-party apps, the commission.
That's why we became a company, to be quite honest with you.
Nothing changes on your guys' end.
It's a seamless integration from your guys' end.
So everything's the exact same as I'm kind of showing you here on the screen.