Lizz & Diamy Support
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
27m
Duration
AI Coaching Summary
This was a customer support call where Julieth from Shipday helped Elizabeth and Diamy troubleshoot delivery service configurations, specifically enabling DoorDash Catering for large orders and addressing tip mapping issues between Toast POS and Shipday.
Coaching Moments
Have technical setup completed before main call content to maximize productive time
Set specific timeline for developer team response on tip mapping issue
Quantify the business impact of solving the catering delivery problem
Pain Points Identified
DoorDash drivers walking away from catering orders because they're not equipped for large orders
“two of the DoorDash guys came, they looked at the order, and they walked out”
Tips and delivery fees from Toast not syncing properly to Shipday
“The tip and the delivery fee was gone... There was tip on my end, but there was no tip on the ship they received”
Limited editing capabilities in Toast catering orders vs regular orders
“in the catering, I noticed that I'm not able to edit anything”
Sentiment Trajectory
Transcript
I'm going to co-host with you, so you can move to the, to your district, Ben.
Keep in account that we are working on different rooms today, depending on your district, please.
Oh, you are on backup alert, so please help us with the open phone.
Got it.
Thank you.
See you later, alligator.
See you later.
Thank Hello.
Hello, Dora Elizabeth.
Hi again.