La Noria X Shipday
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
15m
Duration
AI Coaching Summary
Ana from Shipday successfully positioned their delivery solution against Toast's limited delivery service to Angel from La Noria restaurant. The call progressed to account setup but was paused when Angel needed to get payment card details from their mother (the owner) who was at church.
Coaching Moments
Ask more probing questions about current delivery volume, challenges, and costs before presenting solution
Identify decision maker and payment authority earlier in the call
Gather specific metrics about current delivery costs and customer complaints to build stronger ROI case
Pain Points Identified
Limited functionality with Toast delivery services
“The customers do not get live branded tracking... We do not get any of that with Toast delivery services, nor did they get like the internal dash with all the reviews and being able to respond via text”
Difficulty getting refunds from Toast delivery issues
“if there's an issue with an order, they're not like, they're really hard to get your refund”
Objections Handled
Need owner approval for decisions
Sentiment Trajectory
Transcript
Thank you.
Hello.
Doing good.
Good.
How's your week been?
It's been really busy.
Are you guys going to get part of like the rain and stuff?
Yeah.
Yeah.
Same.