andy of Eggmania Authentic Indian Egg Delicacies and Dylan Phillips

justin.brandon@shipday.com•March 4, 2026

UnmatchedWatch on Fathom

Scorecard

3.5

Discovery

7.0

Closing

8.0

Objections

4.5

Overall

Conversation Metrics

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Talk/Listen Ratio

Ideal: 40-60%

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Questions Asked

Ideal: 10+

—

Longest Monologue

Ideal: <2 min

—

Filler Words

Ideal: <10

Duration

AI Coaching Summary

Brief 2-minute call with Eggmania franchisee owner who revealed they don't have decision-making authority for delivery operations, which are controlled by corporate/HR office. Rep quickly disqualified and ended call professionally.

Coaching Moments

Ask about decision-making authority within first 30 seconds to avoid wasting time

Ask more probing questions about current pain points and quantify volume/costs

Pain Points Identified

High commission fees from third-party delivery platforms

“they hate the 30%, right?”

Objections Handled

authorityNeeds Work

Lack of decision-making authority as franchisee

Sentiment Trajectory

Transcript

discoverydemopricingobjectionclosingvalue discussion

Justin Brandon00:00:00

For delivery.

Hillcroft Eggmania00:00:01

Sorry?

Justin Brandon00:00:02

Tell me a little bit about what you got going on for delivery.

Hillcroft Eggmania00:00:07

Right now, everything is good.

Hillcroft Eggmania00:00:09

I don't need anything specialized.

Justin Brandon00:00:12

You're doing delivery?

Justin Brandon00:00:13

Yes.

Justin Brandon00:00:15

Who are you delivering with?

Hillcroft Eggmania00:00:18

I'm the owner of the restaurant.

Hillcroft Eggmania00:00:20

I'm not the delivery boy.