Lizz Support
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
16m
Duration
AI Coaching Summary
This was a technical support call where Andres helped Elizabeth troubleshoot a tips integration issue between Toast POS and Shipday for catering orders. Andres discovered the requested feature wasn't available and provided an alternative workaround while promising to file an engineering request.
Coaching Moments
Better research platform capabilities before calls to avoid discovering limitations live
Present workarounds more confidently as viable alternatives rather than apologies
Pain Points Identified
Unable to make tips required by default on catering orders through Toast integration
“I talked... I there was a way to make the tapes by default, are required by default on Toast, I thought I saw it, but it seems like either they changed it or it wasn't there in the first place”
Manual adjustments to tips and fees get overwritten by sync
“The issue with this is that we sync with toast every minute, so when you change something, it will go back the way it was in just one minute”
Sentiment Trajectory
Transcript
I love it.
Share your screen on the zoom window from the computer.
Thank you so much.
Share your screen.
Let me see which one is on here.
Cool.
Perfect.
Thank you so much.
Okay, Milo, if you want to send us, please.
All right.