Antony Taormina**
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
35m
Duration
AI Coaching Summary
Call between Shipday rep Justin and pizza restaurant owner Antony who is evaluating switching from Aloha POS to Toast, with interest in Shipday's hybrid delivery automation. Antony currently manages 120+ weekly deliveries manually and is comparing offers from Toast vs. Spot On.
Coaching Moments
Develop stronger response to 'free' competitor offerings by quantifying ROI and hidden costs
Create more urgency around decision timeline and consequences of delay
Come prepared with specific contract buyout process and timeline
Pain Points Identified
Manual dispatch operations requiring dedicated staff for routing and bagging
“I have somebody dedicated to sit in front of the computer, looking at the orders, bagging them, and route our drivers.”
Third-party driver reliability issues causing delivery delays
“A driver gets assigned. Five minutes later, comes off. There's no assigned driver... they keep seeing better tips somewhere else and they keep living.”
Current POS system charges per order for online ordering
“right now my online ordering is through Aloha, so they're charging me per order”
Objections Handled
Already has competing offer from Spot On at better pricing
Contract obligation with current Aloha system for 10 more months
Sentiment Trajectory
Transcript
I wanted to hop on and say hello because Allie, the rep, had to last minute take her son to the doctor.
So we didn't want to leave you hanging without anyone at least hopping in and saying hello.
No worries.
I appreciate it.
I always love connecting with Toast.
I don't think we've ever connected, but I know that you've spoken probably with some of my reps or at least some of my peers over the years.
Yeah, yeah.
No, for sure.
We, we love Toast.
Honestly, you know, no BS.