A'mano Fresh Pasta Kitchen - Mike
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
35m
Duration
AI Coaching Summary
AJ presented Shipday's delivery management platform to Mike from A'mano Fresh Pasta Kitchen, demonstrating features like 10-mile delivery radius, live tracking, review management, and AI marketing tools. Mike showed interest but requested time to consult his partner before committing to the $159/month service.
Coaching Moments
Dig deeper into current pain points and quantify business impact before moving to demo
Create more compelling business urgency rather than accepting easy deferrals
Better qualify decision-making process and involve partner earlier
Pain Points Identified
Limited delivery radius with current Owner.com system causing lost customers
“People have been calling and saying they've been trying to order and it's not in their range and things like that”
Previous technical issues with Toast delivery system
“When we were using it, we were having a lot of technical issues with it. Toast didn't understand, the people I was on the phone with didn't understand how to fix the issues”
Need to drive more dine-in customers to the restaurant
“I'm trying to get more people into the doors. Like, I'm trying to get more in the restaurant”
Objections Handled
Need to consult business partner before making decision
Sentiment Trajectory
Transcript
At when we were using it, we were getting, we were having a lot of technical issues with it.
Toast didn't understand, the people I was on the phone with didn't understand how to fix the issues we were having, and we were paying for it, and we were having issues, so I just said, there's no reason to keep paying for something if it's causing us issues, so we would switch to our own website and things like that.
100% valid.
I completely get it.
Do you know what you guys are currently charging your customers for delivery, or what they pay?
I am not completely sure.
Give me a second.
You know, I'll give you an idea.
can just share my screen, because you guys are on a percentage, right?
It's not like 100%.