Adam** of Adam & Joe's
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
37m
Duration
AI Coaching Summary
Demo call where Shipday presented their delivery management platform to Adam & Joe's restaurant who is evaluating Toast POS and needs a delivery solution. Strong interest shown with prospect requesting sandbox access to test the system.
Coaching Moments
Could have quantified more pain points around lost revenue from third-party fees
SMS limit objection needed stronger resolution or workaround
Could have created more urgency around Toast implementation timeline
Pain Points Identified
Losing customer data and control to third-party delivery platforms
“That's DoorDash's customer. It's not your customer. They might love your food, but it's DoorDash's customer.”
Cannot respond to or manage negative reviews on third-party platforms
“You can't even talk to this guy. You can't talk to him because they have their data.”
Manual dispatching inefficiencies with high delivery volume
“We run 13 to 14 delivery drivers on shift at lunch Monday through Friday, and we do about 100 to 120 deliveries for lunch”
Limited delivery radius restricting growth potential
“We usually try to cap our drivers at about three miles. Zero to three miles.”
Objections Handled
SMS marketing volume limits (2-3K monthly cap)
Pricing comparison with competitor
Sentiment Trajectory
Transcript
That does more harm than good, given the fact that we do so much more at the restaurants.
Honestly, you'll leave more confused than when you went in there.
Oh, yeah, I can't tell you how many people will be like, they'll book a meeting with us, and then they'll end up on the Shipday website, and they're like, all right, this didn't actually help anyone.
This actually made more confused.
Nice to meet you, Justin.
Hey, Ryan, how are you?
What's up, Adam?
Justin, hello, nice to meet you.
How's it going?
All right, so you guys are right.