Invitation: Will @ Wed Mar 4, 2026 12:00pm - 12:30pm (EST) (Jb Aquino)
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
12m
Duration
AI Coaching Summary
Tanner successfully closed Will from Iowa Beef Steakhouse on a 2-month free trial of Shipday's delivery management platform. Will agreed to move forward after expressing concerns about additional Toast integration costs, which Tanner addressed with an additional $100 credit.
Coaching Moments
Ask more qualifying questions about current order volume, delivery demand, and quantify potential ROI before presenting solution
Use more trial closes throughout the demo to gauge interest and commitment level
Qualify Toast integration status earlier to avoid surprises during close
Pain Points Identified
Bad experience with DoorDash/Uber due to POS system sync issues and poor customer service
“when we switched back, I don't think everything synced up and nobody wanted to help me fix the problem. So we had some orders come through and they didn't want to give us the money back for them”
Currently not offering delivery service at all
“No, we just don't have a delivery right now”
Concern about upfront costs and monthly fees
“I don't know if I'm probably going to want to do this then because that's going to be $200 a month just off the top before we use it”
Objections Handled
Concern about $200/month total cost with Toast integration
Sentiment Trajectory
Transcript
Hey, how's it going?
Good, good.
Good.
Let's see here.
How long have you been over there?
Iowa Beef Steakhouse.
Long time?
Are you the owner?
Yeah.
Awesome.