Pedro Onboarding
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
85m
Duration
AI Coaching Summary
Onboarding session for Pedro to set up Shipday delivery integration for two restaurant locations (Astoria and Brooklyn). Nicolas successfully configured both Toast accounts with delivery zones, fees, and Shipday integration after Pedro purchased Restaurant Management Suite for both locations.
Coaching Moments
Could have explored more about current delivery challenges and volume
More quantification of cost savings vs current platforms
Pain Points Identified
Customer concerns about food arriving cold due to distance
“Lo que pasa es que está muy lejos del restaurante... va a llegar muy fría”
Avoiding phone orders for dining to prevent double orders
“sometimes they do a double order because they're requested to the server as well, too”
Need for better delivery coverage without high platform fees
“muchos americanos se está dando cuenta de que las compañías como Uber y todo eso se quedan mucho con la plata”
Objections Handled
Concerns about delivery distance and food temperature
Preference for personal review responses over bot
Sentiment Trajectory
Transcript
How are you?
Yeah, pretty good.
How are you?
Good.
My client is here.
He's just like transferring over from the main room.
Gotcha.
Sounds good.
This is a two location.
They have four.