Gordon*
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
24m
Duration
AI Coaching Summary
Gordon from USC School of Medicine discussed implementing Shipday for their food box delivery program. They need route optimization for volunteer drivers across multiple locations (Columbia, Greenville) delivering to low-income recipients every two weeks.
Coaching Moments
Ask about current alternatives being considered beyond manual processes
Tie solution benefits to specific upcoming delivery dates/challenges
Pain Points Identified
Three drivers going to same apartment complex at different times - inefficient routing
“We got three people driving to the same apartment complex at different times of day. I'm like, well, that's stupid.”
Managing deliveries with paper and Google Sheets limits growth capacity
“We're managing it all with, you know, a piece of paper in Google Sheets. And we've kind of hit our ability to manage it unless software is going to help us”
No visibility into driver locations or status
“Drivers crisscross and not know where they are on the map. Just you not having visibility on anything.”
Objections Handled
Concern about driver onboarding complexity vs current paper system
Budget approval needed from executive director who is out of town
Sentiment Trajectory
Transcript
That may have to make some of the deliveries if a volunteer drops off, you know, like happens with volunteers.
You know, someone signs up to deliver, then oops, something came up and now they can't.
So we'll assign it to a staff member here in our office that might be doing that delivery.
So that's kind of the big picture.
Certainly we can get into some more details, but that's kind of the big picture.
I, a couple of other points to mention that I have kind of played around some.
don't know if you can see, you know, what's in the test account that I all set up.
We will have more than one pickup point.
We're organizing the, you know, drivers, you know, you know, sort of, you working with maybe one or two other, I guess I'll use the phrase dispatchers.
You know, I might have a person, you know, you know, who's organized in this set of drivers and I might be organizing this set of drivers.