Christan Support
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
17m
Duration
AI Coaching Summary
Technical support call where Christian reported WooCommerce plugin issue - pickup orders being sent to Shipday despite having pickup orders disabled in settings. Ana investigated and offered to escalate the issue.
Coaching Moments
This was a support call, not a sales call - different framework needed
Ana did well investigating the issue and gathering screenshots
Should have established clear next steps for escalation and timeline
Pain Points Identified
Plugin sending all orders regardless of pickup/delivery settings
“once I activate the plugin, regardless if I enable shipping for delivery or pickup, orders are being sent to the Shipday application”
Had to modify plugin code to fix the issue
“what I did to resolve the issue was modify the Shipday coding”
Sentiment Trajectory
Transcript
I'm doing well on yourself?
I'm good.
Thank you for asking.
I'm going to send you an invite.
You're here from two different devices?
Christian and Christian Pratt?
It should only be one device.
One moment.
Okay.
I just wanted to check to see if I have to send the invitation to both or just one.