Lotus Tea - jake
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
24m
Duration
AI Coaching Summary
Ana presented Shipday's commission-free delivery solution to Quoc from Lotus Tea, but the prospect expressed concerns about customer acquisition challenges and rebuilding their delivery base, ultimately requesting time to think about the $159/month service.
Coaching Moments
Prepare case studies showing transition success rates and timeline to profitability
Use acknowledge-isolate-reframe method instead of pushing through objections
Ask about willingness to invest in customer transition before diving into demo
Pain Points Identified
Paying 25% commission fees to DoorDash
“Yeah, it's about 25%”
Limited delivery radius with DoorDash
“So it'll be 10 miles from the store, any direction”
Customers paying marked-up pricing on third-party platforms
“you don't want your regulars paying 25% higher than your menu pricing”
Objections Handled
Customer acquisition - how will people know to order from website vs DoorDash
Concern about paying monthly fee while building customer base
Sentiment Trajectory
Transcript
I wish you would join.
Please don't fail me, Jake.
Thank you.
You don't receive it?
Okay.
I will send it to this number.
Okay.
Okay.
Is it okay with you?
I will send it.