Burgers, Pies, & Fries X Shipday
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
32m
Duration
AI Coaching Summary
Closing call where Seth from Burgers, Pies & Fries signed up for Shipday delivery service across all three locations (Conway, Jacksonville, Searcy) at $150/month each with 10% discount applied. Onboarding scheduled for Thursday 8am.
Coaching Moments
For future calls, ensure discovery happens before closing
Continue using strategic discounting when appropriate
Leverage geographic connections in future calls
Pain Points Identified
Toast POS system charging excessive fees for every feature
“Yeah, that's one reason why I'm getting away from toast, because they throw a fee if you sneeze”
Seasonality causing 15-20% winter sales decline across region
“overall, all my stores... everybody was about 15, 20% down in sales from last winter to this winter”
Objections Handled
Concern about switching POS systems affecting integration
Multiple operating accounts requiring separate billing
Sentiment Trajectory
Transcript
Hi.
Good morning.
Oh, perfect.
Oh, wait.
Maybe that's probably your note.
Oh, I'll kick her out.
It's like, oh, perfect timing.
He's here.
He's good.
So he should be here.