Manav S and Krishna Bombay Pizza Kitchen

manav.sehgal@shipday.com•March 3, 2026

UnmatchedWatch on Fathom

Scorecard

6.5

Discovery

4.0

Closing

5.5

Objections

5.5

Overall

Conversation Metrics

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Talk/Listen Ratio

Ideal: 40-60%

—

Questions Asked

Ideal: 10+

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Longest Monologue

Ideal: <2 min

—

Filler Words

Ideal: <10

48m

Duration

AI Coaching Summary

49-minute demo call where Manav pitched Shipday's delivery management and marketing platform to Krishna from Bombay Pizza Kitchen, who currently uses Toast POS with AppFront for online ordering. Despite showing comprehensive features, Krishna was hesitant due to already having established systems and needing to evaluate the additional cost layer.

Coaching Moments

Better qualify existing tech stack and switching readiness before full demo

Address 'additional layer' concern more directly with clear differentiation

Focus on quantified ROI earlier and tie to specific pain points

Stronger commitment ask rather than defaulting to follow-up

Pain Points Identified

Customer complaints about delivery tracking and communication

“The customer always complain, where is my food? You go to third-party drivers, your own drivers, and it's a big communication issue.”

Third-party delivery challenges and finger-pointing

“whenever the food leaves the kitchen, it's a finger-pointing game”

Google reviews affected by delivery issues

“when you go to your Google reviews and you click on lower rating, you will see most of the problem is in delivery, not on your food”

High third-party commission costs

“you need to do menu markups. You need to charge the customer extra and there is no retention rate”

Objections Handled

needNeeds Work

Already using AppFront system with established workflow

priceNeeds Work

Adding another cost layer to existing systems

timingNeeds Work

Technical complexity of switching systems

Sentiment Trajectory

Transcript

discoverydemopricingobjectionclosingvalue discussion

Manav Sehgal00:00:00

Really short and crisp.

Manav Sehgal00:00:01

So I speak Punjabi, Hindi, English, whichever you're comfortable, I can speak that.

Manav Sehgal00:00:07

English is fine.

Manav Sehgal00:00:09

English is fine.

Manav Sehgal00:00:10

Perfect.

Manav Sehgal00:00:11

Perfect.

Manav Sehgal00:00:11

Yeah, I just saw Bombay Kitchen and, you know, there's one Bombay Kitchen in Toronto as well.

Manav Sehgal00:00:17

So I just thought he was my customer.

Manav Sehgal00:00:19

So I just thought to give you a heads up that, you know, if you want to speak in my own language.

Manav Sehgal00:00:23

So, Krishna, I just want to let you know, before we start from fire to fire pan right away, I want you to learn more about your business.