Mike P and Jacky Angry Fish Sushi
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
19m
Duration
AI Coaching Summary
Mike presented Shipday's delivery solution to Jackie, a manager at Angry Fish Sushi, positioning it as a cheaper alternative to Toast Delivery Services with additional fraud protection. Jackie expressed interest but needs owner approval and requested pricing materials to present to decision-maker.
Coaching Moments
Use more trial closes during discovery to test commitment levels
Push harder to get owner on next call rather than just sending materials
Connect current fraud losses to immediate need for solution
Pain Points Identified
Low volume through Toast online ordering due to high commission rates (25-30%)
“Because then a joint action done, they would be taking around 25% to 30% for that right now”
Significant chargeback fraud losses from online credit card payments
“So at the end, we just lose the case and we just lose over thousands of dollars every time. That happened many times last year”
Had to disable Toast delivery temporarily due to fraud issues
“And back then, we kind of turned off Toast delivery for a while. That's because there's too many credit That's cards. Frauds”
Objections Handled
Need owner approval for decision
Sentiment Trajectory
Transcript
I say the same thing where they're just seeing not a lot of volume actually go through Toast Delivery Services, and they want to be able to take advantage of that flat-rate service they offer.
So that's where we're going to be able to step in and help you out.
We offer live tracking for all your customers, lower flat-rate than what Toast Delivery Services offers.
Really where we excel is our marketing suite, so our marketing suite automatically re-engages your customers for you with things like promotions, events, gift card offers, things like that.
So it's really working holistically, working with all your third-party volume to create more repeat customers for you, boosting your five-star Google reviews at the same time.
And then we also can do things like handle all your phone orders for you.
So if a customer ever calls the restaurant, they want to learn about the menu, maybe they don't have a gluten allergy or something like that, it'll actually answer questions for them about the menu, go into full details about whatever they need to know about the restaurant.
And then if it is someone, they actually need to speak to someone to place an order, they can do that.
It'll transfer them right to that human.
Right.