Seoul Bowl Consultation
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
22m
Duration
AI Coaching Summary
Mike presented Shipday's delivery management platform to Philip, owner of Seoul Bowl in Tacoma, focusing on converting third-party orders to first-party orders through automated marketing and live tracking. Philip showed interest but requested time to review materials and consult with other location owners before making a decision.
Coaching Moments
Ask more probing questions about current pain points and quantify business impact
Tie solution benefits to immediate business needs and timeline
Use more frequent trial closes throughout the demo to gauge interest
Pain Points Identified
Paying 25% commission to third-party delivery services
“And based on what I saw from looking at your menus, it looks like you're probably getting charged about 25% commission?”
Toast delivery service underperforming with minimal orders
“So on Toast delivery services, we actually don't get a lot. It's maybe like one every two weeks or so.”
Low Google review count affecting online visibility
“you have a very low volume, total number of Google reviews on there. Great thing to help you out because you're only at 84 right now.”
Objections Handled
Need time to review and consult with partners
Sentiment Trajectory
Transcript
Hello.
Sorry.
Just give me like one minute.
Yeah, do your thing.
Trying to hop off.
I'm trying to get on my laptop.
You're good.
Take your time.
Okay, I'm going to disconnect, and I'll be on again.
Sounds great.