Angel La Noria - Justin Brandon
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
33m
Duration
AI Coaching Summary
Ana from Shipday demonstrated their delivery platform to Angel from Angel La Noria restaurant. Angel showed strong interest in the solution after experiencing poor third-party delivery services in the past, and they scheduled a follow-up call for Wednesday to finalize the decision after discussing with partners.
Coaching Moments
Could have explored current revenue and order volume to better quantify ROI
Could have created more timeline pressure around busy season or competitor actions
Excellent job with multiple assumptive closes throughout the demo
Pain Points Identified
Previous bad experiences with delivery services causing them to avoid delivery entirely
“we did have a very, very bad kind of, um, experiences and relationships with the previous, like food delivery services, uh, where we kind of shied away from that completely”
System instability and frequent ownership changes with previous provider
“They changed ownership and systems about four times in two years”
Fraudulent customer claims and lack of delivery proof
“we were getting like orders saying that they never. Received orders were wrong... the system didn't have, like, picture confirmation that it would drop off at the location”
Customers driving long distances because delivery isn't available
“we had a lot of people coming in and saying, I tried ordering like delivery, but you guys don't offer it. So I drove from like such and such place, like 10 minutes or 15 minutes away”
Objections Handled
Need to discuss with partners before making decision
Concern about driver availability in small town
Sentiment Trajectory
Transcript
How are you?
Hello, doing good.
Hi.
Okay.
Is it Chris or are you Angel?
I'm Angel.
Okay.
Awesome.
Perfect.
Well, thanks for making the time.