Alfonso
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
70m
Duration
AI Coaching Summary
Anthony successfully closed Alfonso, owner of two Santo Taco locations in Salt Lake City, on Shipday's Business Advance Unlimited plan for both restaurants at $349/month each with 20% discount starting month 2.
Coaching Moments
Ask more qualifying questions about current profit margins and specific pain points earlier
Have address/contact info pre-verified to avoid setup delays during closing
Could have created more urgency around limited-time offers or competitive pressure
Pain Points Identified
Paying 25% commission to DoorDash with only 16% profit margins
“25% out of my ticket is a big chunk. Sometimes my profit is only 16%”
Uncertainty about profitability on delivery orders
“I don't know if I'm making any money because 25% out of my ticket is a big chunk”
Staff poor at answering phones
“My team is very bad answer to the point. Very bad”
Objections Handled
Concern about setup complexity and integration
Uncertainty about qualifying with current volume
Sentiment Trajectory
Transcript
Was it Alfonso?
Yes.
Awesome.
Just give me one second here.
And just so you know, it's totally optional if you want to have your camera on or not.
I'm going to be sharing my screen here momentarily, so I'm just going to keep mine off.
I just want to come from, you're in Salt Lake City, down?
Yes.
Yeah.
Downtown.